SHIPPING & RETURNS
SHIPPING POLICY
At our online store, we are committed to ensuring that your orders are processed and delivered as quickly and securely as possible.
Order Processing
All orders are processed once payment has been confirmed. The standard processing and dispatch time is typically 1–3 business days.
Delivery Times
Delivery times may vary depending on the destination, the shipping method selected, and any customs clearance procedures. Once your order has been dispatched, you will receive a tracking number to monitor its progress.
International Shipping
We ship to the United Kingdom and selected international destinations. International delivery times may vary depending on the location and the availability of local courier services.
Customs Duties and Taxes
For international orders, customs duties, import taxes, or other charges may be applied by local authorities. These fees are the responsibility of the customer and are not included in the purchase price or shipping costs.
Delivery Information
Customers are responsible for providing accurate and complete shipping information at the time of purchase. We cannot be held responsible for delays or delivery failures resulting from incorrect or incomplete address details.
Delivery Delays
While we strive to meet estimated delivery times, delays may occasionally occur due to factors beyond our control, including adverse weather conditions, peak shopping periods, customs inspections, or courier service disruptions.
Lost or Damaged Parcels
If your order arrives damaged or has not been received within the expected timeframe, please contact our customer support team. We will investigate the matter and work towards a suitable resolution.
If you have any questions regarding the shipment of your order, please contact our customer service team. We are always happy to assist you.
RETURN & EXCHANGE POLICY
At our online store, we are committed to providing high-quality products. If you receive a damaged item, you may be eligible for a replacement with a new product.
Damaged Products
If the product you receive has a manufacturing defect or has been damaged during transit, you must contact our customer support team within 7 days of receiving your order.
Replacement Request
To request a replacement, you will need to provide your order number, a description of the issue, and clear photographs showing the damage or defect.
Request Review
Once the information has been received, our team will review your request. If the damage or defect is confirmed, we will arrange a replacement at no additional cost to you.
Replacement Shipment
The new item will be dispatched once the replacement request has been approved. Where necessary, we will provide instructions for returning the damaged product.
Exclusions
This policy applies only to products that arrive damaged or have manufacturing defects. We do not offer replacements for changes of mind, incorrect size or colour selection, or any other customer preference after purchase.
Contact Us
If you have received a damaged product, please contact our customer support team as soon as possible so that we can resolve the issue quickly and efficiently.